Aperçu

Our refund and return policy lasts 14 days. After this period, delivered products will be considered compliant and accepted by the customer, and we cannot offer a full refund or exchange. Consequently, LaCarioca.ch by Câlin Bohème may reserve the right to refuse the return and refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Retour d’articles

Any return of merchandise requires prior agreement from LaCarioca.ch by Câlin Bohème.
Please contact us at . The item that the customer wishes to return must be sent back in its original packaging, must not have been worn or used, and must be accompanied by an explanatory message mentioning the order number, as well as the customer’s complete contact information for the refund.

You will be responsible for paying the shipping costs and any associated taxes for returning your item. Shipping costs are non-refundable.

If you are returning high-value items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The costs and risks of return are always the responsibility of the customer.

Remboursements

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, the product can be refunded within 7 days or replaced with a gift voucher of equivalent value to the product in the form of a promo code to be used for any order on the website www.lacarioca.ch to satisfy the buyer.

Retards ou remboursements manquants

If you haven’t received your refund yet, first check your bank account.

Then contact your credit card company or your bank, as it may take some time before the refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at .

Articles en solde

Only regularly priced items may be refunded. Sale items cannot be refunded.

Cadeaux

If the item was shipped directly to you (billing address different from shipping address), you will receive a gift voucher corresponding to the value of your return. Once the returned item is received, a gift voucher will be sent to you.

If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed of your return.

Échanges

We only replace items if they are defective or damaged.

Besoin d’aide ?

Contact us at for any questions regarding refunds and returns.