Warranty Repairs
At LaCarioca.ch, we pay special attention to the quality of our jewelry, ensuring meticulous handcrafting and careful finishing before sale. Our jewelry is guaranteed to be nickel-free, cadmium-free, and lead salt-free.
We offer a one-year warranty against any manufacturing or material defects under normal use conditions.
If a piece of jewelry has a defect, LaCarioca.ch will decide, at its sole discretion, whether it can be repaired based on available parts or if it should be replaced or exchanged for an item of equal value at no cost.
Our warranty covers normal use of the jewelry. However, certain cases are not covered, including:
- L’usure naturelle et le vieillissement du bijou
- Les altérations dues à l’application de parfum ou à un contact avec l’eau de mer
- Toute casse, détérioration ou perte résultant d’une mauvaise utilisation ou d’un défaut d’entretien
Please note that repairs are only carried out if:
- Le bijou peut être restauré dans son état initial
- Les pièces détachées nécessaires sont disponibles
- Aucune tentative de réparation ou utilisation inappropriée n’a altéré le produit
To request a repair, contact us at by attaching a photo of the jewelry and a description of the circumstances of the breakage. The costs and risks of return are always the responsibility of the customer. The return shipping of the jewelry to the customer via La Poste is offered by LaCarioca.ch by Câlin Bohème.
Délais de réparation
The time required for a repair varies between 2 and 6 weeks.